Help & advice

Discover everything you need to know about our handcrafted aroma stones. From how to apply fragrance oils and scent longevity to custom commissions and UK delivery, find quick answers to your questions below.

Frequently asked questions

Each piece is individually handmade in Hammersmith with care and attention to detail. Here are helpful details about using, maintaining, and ordering your bespoke aroma stones.

How do aroma stones work?

Our stones are handcrafted from plaster of Paris, a naturally porous material that readily absorbs fragrance oils. Once infused, the stone gently diffuses and disperses scent into your room, car, or workspace without needing flames or electricity.

How do I add fragrance to my stone?

Every order comes with a handy dropper bottle containing pre-mixed fragrance oil. When the aroma begins to fade, simply apply a few drops directly to the back of the stone and allow it to soak in before displaying it again.

How long does the scent last?

The longevity of the fragrance depends on its surroundings. In draughty or open spaces, the scent disperses more quickly. In warm, sheltered rooms, the scent will last noticeably longer and carry further.

How do I care for my stone?

Every product arrives with an individual care card containing instructions to help you preserve your stone and get the very best performance from your home fragrance piece.

Can I request a bespoke or custom design?

Yes, absolutely! Each aroma stone is made entirely by hand and takes around five days to craft. If you are looking for a unique shape, personalised gift, or bespoke order for your business, we can discuss your specific requirements.

How long will my order take to make and dispatch?

Because each stone is hand-poured and finished to order, please allow approximately five working days for production before your item is packaged securely and dispatched across the UK.

How are items packaged and delivered?

We take great care to ensure your delicate stones are thoroughly wrapped and protected. We use reliable courier and postal services across the UK, or local hand-off where arranged in Hammersmith.

What is your policy on returns or breakages?

Because every item is bespoke and made to order, we are unable to offer refunds unless a product arrives faulty or damaged. If an item arrives broken, we will happily arrange an exchange for a replacement piece.

Ready to create something unique?

Whether you want a personalised gift, an elegant scent diffuser for your car, or branded items for your company, we are delighted to bring your ideas to life.